Technology Support Analyst

Herberger Institute for Design and the Arts

The MIX Center at Mesa City Center is looking a motivated and talented individual to join our team as a Tech Support Analyst. This position provides support to users of information technology tools at Mesa City Center MIX Center, under the supervision of the Operations Director and the Director of Herberger Institute Information Technology Services. Work typically involves a combination of providing expert advice and troubleshooting, acting as a service support leader, delivering instruction, using software applications to meet specialized needs, managing and training a student worker force, and communicating with customers, other technology specialists and vendors about services. This role will also include the creation and maintenance of training resources and documentation for both coworkers and end users as well as assisting with other MIX and Information Technology staff on larger projects. This applicant must be familiar with commonly used applications and hardware and show a willingness and a desire to improve processes, create, update, and maintain documentation to help ensure the effective use of computing resources. Excellent customer service skills are a must in this position.

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