Computing Support
Computing Help for Faculty + Staff
Summary of Services:
- Desktop computing and application server resources.
- Data communication network and telecom infrastructure working with the University Technology Office.
- Helpdesk support services to facilitate rapid access to data acquisition, storage, analysis and sharing.
- Assist in extramural support for major projects and consultation.
- Server, systems and limited database and application support.
Helpdesk Support
The hours of operation are Monday - Friday, 7:30 a.m. - 5:30 p.m. There are three ways to contact the Herberger Institute Computer Support Team:
E-mail: hidacs@asu.edu
Web Service Request: computing.hida.asu.edu
Phone: 480.965.6911
Fax: 480.727.7510
Location:
Using your ASUrite and password, the Web Service Request Form enables you to open a helpdesk ticket and track or monitor the progress of your request. For all your help desk requests, provide computer support with your name, location, the best way to contact you and a brief description of the problem. Computer support tries to respond within 24 hours, however, during peak periods, response time may exceed 24 hours.
Hardware
We support all computer hardware purchased with ASU or ASU related funds. Personal computers not the property of ASU but used for ASU activities do not qualify for support. Requests for a new computer should be made through the Herberger Institute Computing Support team. If you are in the process of procuring hardware equipment for your unit, please refer to the HIDA Purchasing Guidelines.
Systems and Application Support
We support all computer hardware purchased with ASU or ASU-related funds. Personal computers not the property of ASU but used for ASU activities do not qualify for support. Requests for a new computer should be made through the Herberger Institute Computing Support team.
- Software installation support - we ensure the software is installed and working properly.
- Software application support - Due to limitations on staffing and funding, we cannot provide application support. An example of an application support-type question is, "How do I do a mail merge?" Certain applications are supported by university units. The electronic messaging team supports certain email clients. For more information, please see asu.edu/support. E-Learning is also available, and information about e-Learning can be found at asu.edu/hr/training/.
- Software purchased with ASU funds, regardless of source, can only be installed on hardware owned by ASU. Please note the purchasing of hardware, software, paper, ink/toner cartridges, etc. is the responsibility of the college units. We recommend you contact Computing Support for quotes on hardware to ensure quality and low-prices. For software purchasing guidelines, please refer to the HIDA Purchasing Guidelines.
Server Support
The Herberger Institute for Design and the Arts server farm, currently located in the Engineering B Building, supports 28 servers used by both the college and HerbergerOnline. It holds several stand-alone databases, shared application, administrative data and any course materials that support HerbergerOnline courses and services.
An exchange account is required for access to the college's file servers. Faculty and staff may self-subscribe.
Students are required to fill out a Request for Computer Access.
Please contact the college computer support team when a new employee is hired, so a folder can be created on the server and file permission granted. Also contact the team when an employee leaves, so file permissions can be deleted.
Networking
Computer support responds to calls for installation of Ethernet and IP address management. Tampering with IP or hardware addresses through Dynamic Host Configuration Protocol, firewalls, masquerading, etc. is prohibited. This university policy is outlined in ACD 125: Computer, Internet, and Electronic Communications
For assistance with dial-up networking, please contact University Technology Office (UTO) Help desk at 480.965.6500.
Technology Labs
The computer support team also supports the Herberger Institute technology labs. All labs are equipped with advanced hardware and software for teaching purposes and student access. All technology labs are equipped with Apple Mac Pros running the newest version of Apple Tiger OSX and MS Office. Some software applications that are installed are Adobe Photoshop, Maya, Sibelius, Final Cut Pro, etc. The technology labs are located in the following buildings and rooms:
| Art Building Room 301 (Animation Lab) | 24 Apple Mac Pro |
| Art Building Room 302 (Photo Lab) | 18 Apple Mac Pro |
| Design North 255 (Design Lab) | 21 Apple Quad-Core Mac Pro workstations |
| Design South 330 (Design Lab) | 21 Apple Dual Quad-Core Mac Pro workstations |
| Lyceum (Theater and Film) | 4 New PC Computers |
| Music West Room 205 (Music Lab) | 24 Apple Mac Pro |
| PEBE Media Room Dance | 12 PC and Apple Computers |
Each technology lab is equipped with networked computers and based on the course technology requirements, some are equipped with MIDI devices, recording equipment, specialized software and wide format printers. The technology labs function as a tool for teachers to integrate digital technology into the classroom.